Call Queues, Live Rotations,
Voicemail Rotations, Box Rotations
ACD Call Queues will balance your inbound call distribution.
Ever call a company and hear a pleasant recorded message something like this? "Thank you for calling. Your call is very important to us. Please remain on the line and your call will be answered in the order it was received." That's call queuing. It places your callers in a "queue" or line while your agents or employees are busy with other customer calls. The queued calls are distributed to your next available agent or representative in the order received, allowing you to serve your customers promptly, courteously, and efficiently. It's an ideal feature for a small business that receives incoming calls into functional areas such as sales, technical support, or customer service.
Flexible ACD call queues allow callers to be routed to your agents with many powerful options. This includes: Skill based routing, Rotational routing, Most Idle routing, Blast routing and more! You can specific maximum hold time, and log people in and out of the queue. You may also review reports and graphs to let you know how your call center is performing. Ask your eCallControl sales representative for more details on this powerful feature.