Dial By Name Directory
Improve Live Call Attendant Productivity
If your business currently uses live attendants to route calls to extensions, this feature gives callers the option to connect directly to the extension via the dial by name directory. Once an option is selected the call rings the numbers in the extension's "Follow Me" settings. A Dial By Name Directory is an excellent way to instantly reduce the workload of live attendants; thereby increasing human resource productivity.
Within the directory we provide the option to use first name, last name, or first and last name. We also give the option to set the number of letters callers entered buy the caller before the systems provides them with the employees that match the entered criteria.Each employee records their "Name" in their extension; so when their name comes up in the directory the caller hears the employee's name, has the option to accept that selection or navigate to the next selection (if available).