Follow Me, Call Groups,
Ring Groups, Ring Blasting
Ring Multiple Numbers Sequentially or Simultaneously
A Ring Group is a great way for a business to share the distribution of incoming calls among employees. It is often used to efficiently distribute calls within specific departments such as Sales, Customer Support, and Accounting. Each Ring Group can have any type of number assigned to it, or ring any number or extension. The number can be a virtual internet number, land line, cell phone, the main company number, or any other number.
Here's an example of how a business can use ring
Larger businesses set up Ring Groups for sales reps, departments, or employees assigned to a certain tasks. When a call comes in to your sales number, you can set it up to ring the sales reps or personel in a certain order or at the same time (rollover); even utilize Distributed Call Queues. If your company has multiple locations calls can ring available attendants at any location, and attendants can act as if they were onsite. Attendants can see who is on the phone in an office with our monitoring application; all while in another location from which they are taking the call.
You can select from three ring patterns to configure your Ring Group. Cyclical (also known as rollover.) A Cyclic pattern allows an equal distribution of calls, making sure all extensions in the Ring Group assist in answering the calls. You can set the number of times the call cycles through the extensions before sending it to voicemail.
Example: Cyclic Repetitive
Example: Basic Follow Me ("Blasting Off" in Follow Me Settings)
Example: The Simultaneous Ring "Blasting On" in Follow Me Settings