Follow Me, Call Groups,
Ring Groups, Ring Blasting
Ring Multiple Numbers Sequentially or Simultaneously

A Ring Group is a great way for a business to share the distribution of incoming calls among employees. It is often used to efficiently distribute calls within specific departments such as Sales, Customer Support, and Accounting. Each Ring Group can have any type of number assigned to it, or ring any number or extension. The number can be a virtual internet number, land line, cell phone, the main company number, or any other number.

Here's an example of how a business can use ring groups:

Small businesses may set up a ring group in the "Follow Me" settings in the Control Panel to ring any number of employees phones or outside line simultaneously or sequentially via the Blasting setting (on/off). When a call comes in, all phones can ring (Blasting On); who ever picks up first takes the call. When Blasting is off the system will ring the first priority number for the defined "timeout" settings in seconds; then ring the next number in line and the next. Even when taking a call on your cell phone (or outside line) you have access to hold features "##" and transfer options from there. Calls can be transferred back to another extension or any 10 digit number.

Larger businesses set up Ring Groups for sales reps, departments, or employees assigned to a certain tasks. When a call comes in to your sales number, you can set it up to ring the sales reps or personel in a certain order or at the same time (rollover); even utilize Distributed Call Queues. If your company has multiple locations calls can ring available attendants at any location, and attendants can act as if they were onsite. Attendants can see who is on the phone in an office with our monitoring application; all while in another location from which they are taking the call.

Ring Patterns

You can select from three ring patterns to configure your Ring Group. Cyclical (also known as rollover.) A Cyclic pattern allows an equal distribution of calls, making sure all extensions in the Ring Group assist in answering the calls. You can set the number of times the call cycles through the extensions before sending it to voicemail.

Example: Cyclic Repetitive Pattern

For a 3-line Ring Group, the first call rings ext. 101 (no answer), then ext. 102 (answered). Second call rings ext. 103 (no answer), then ext. 101 (answered). A Cyclic Repetitive pattern allows calls to be distributed among all extensions in the group in the order that the extensions are entered. You can set the number of times the call cycles through the extensions before sending it to voicemail.

Example: Basic Follow Me ("Blasting Off" in Follow Me Settings)

For a 3-line Ring Group, the first call rings ext. 101 (no answer), then ext. 102 (answered). Second call rings ext. 101 (answered). Third call rings ext. 101 (no answer), then ext. 102 (no answer), then ext. 103 (answered)

Example: The Simultaneous Ring "Blasting On" in Follow Me Settings

This ring pattern ensures that all extensions will ring when a call is received. The first extension to pick up the phone will answer the call.