Unlimited Inbound and Outbound Call Recording delivered to your email as an MP3 attachment.
e-Call Control permits a user to forward an incoming call to multiple recipients at the same time. First person to answer completes the call.
Save, forward and respond to voicemails. And send messages out to one or more recipients - just as you would using a high-end, high-maintenance PBX system.
Auto Attendant / Front-End Greeting
Callers dialing your number can hear a prerecorded message informing them of what company they have reached and what their options are.
Music on Hold
e-Call Control plays music for inbound callers while they are on hold. Music may be stock or can be customized for your business.
Have the incoming call ring at multiple numbers simultaneously until the call is answered. Its the same as "blasted follow-me" except the callers remain in a queue and wont time out to voicemail. Great for a sales centers or during that big promotion.
e-Call Control maintains a list of calls, including phone number, even if the caller hung up before getting transferred or leaving a message. These reports can be printed to analyze calls. Great for sales tracking!
Call Screening/Caller Announce
e-Call Control prompts caller to record his name, thus allowing you to either accept the call or send caller to voicemail. You know who is calling before you answer!
Transfer the caller to another person or extension without having to hang up. Stay on the line if you wish
After Hours Greeting
Many businesses employ a different greeting after usual business hours, advising callers that the office is closed, and telling them, for example, how to leave a message, or what to do in an emergency.
Dial by Name
In multi-user scenarios, e-Call Control gives callers the option of spelling the name of the person they wish to reach.
Your e-Call Control account can be fully administered via a web browser. Change passwords, update contact info and more - anytime, night or day.
Email and Web Delivery Voice Main, Fax, and recorded calls
Never miss a message. e-Call Control can be programmed either to advise you when there is a message or fax waiting, or messages and faxes can be automatically emailed to you.
Fax On Demand
e-Call Control allows callers to receive predetermined information from you automatically via fax. This can be membership agreements, order forms, applications, maps or any marketing information. Can store up to 5 documents.
e-Call Control automatically detects if an incoming call is from a fax machine and if so, automatically receives the fax and stores it as an image. So your voice number and your fax number are the same.
e-Call Control allows you to forward calls to up to six numbers (e.g., your cell phone, your home office). You provide precise instructions as to which numbers to forward to, in which order, at what times of day. This can all be setup easily through our unique web interface. Never miss a call!
Information Playback Boxes
e-Call Control allows callers to dial your toll-free number to Internet Administrative Access. All e-Call Control account functions are handled via an intuitive web interface, so you can manage them easily from any web browser, any time of day.
For companies engaged in sales and marketing rotations, live rotations provide the capability of passing each new caller to the next designated recipient.
Multi-Level Mailbox with Customized Menu Trees/Sub-trees
Your callers may not know specifically whom they are looking for. Or you may want to segment callers, for example, by having one extension for sales and another for customer services. e-Call Control allows you to create an intuitive extension structure so your callers can leave a message in the right place or speak to the right person.Question and Answer Boxes (Q&A).
e-Call Control gives you the ability to ask callers for specific information and collect it one piece at a time. Perfect for automated orders, surveys and questionnaires!
Toll-Free Direct Dial Number to Extension
As an option, e-Call Control can give every extension its own toll-free number (instead of your company having a single toll-free number with multiple extensions).
e-Call Control can supply your business with a toll-free number, so your callers can reach you without paying any long distance charges. Makes your small business look big!
There is no limit to the number of voice messages your callers can leave for you on the e-Call Control system. Will never hear that mailbox is full or a busy signal!
If you need a special toll-free number - one that spells out a word or name for example
- we will work to make that number available to you.
Voicemail leads received by e-Call Control get forwarded to the next person in the rotation for retrieval.
Cardless Calling Card.
e-Call Control allows users to dial out via 800 number. Useful for avoiding surcharges such as those added by hotels.
Add up to 8 parties to your call on the fly.
Allows you to return calls directly from voicemail by pressing a single key. No need to hang-up and redial.
For firms doing multilevel marketing or other forms of group sales, e-Call Control passes callers to the next person in the rotation. Can be voicemails or follow-mes. All under a single toll-free number and administrator.
Displays and records the number of your caller. This number is logged in your Call Reports as a record, even if caller hangs up.